Telegram
AI models
A business can run several chatbots, each with its own Telegram bot, instructions and (optionally) model and voice settings. The chatbot chosen at the top is the one the other tabs work on.
New chatbot
Instructions and knowledge:
This chatbot's own rules and facts, added after the business information. Its knowledge wins where it differs from the business profile; its instructions shape tone and behaviour but never override the platform rules (no invented prices, no discounts).
Prompt size
Business profile
Everything the assistant knows about the business. It only answers from this, so keep prices, hours and policies current.
Main model
Fallback model
Optional. Used when the main model errors out (outage, rate limit, bad key), for 5 minutes, with one alert to the admin chat. Use a different route, e.g. OpenRouter main + Anthropic fallback. A spent OpenRouter limit never falls back: chats pause for the owner instead.
Voice messages
OpenRouter key for this business
Creates this business's own OpenRouter key with a monthly spend limit, using your management key (OpenRouter → Settings → Provisioning API keys). Models set to provider openrouter with an empty API key use it, and so does the openrouter voice engine. When the limit is reached, chats pause for the owner and you get an alert.
Usage
Per month. Cost in USD as reported by OpenRouter, or estimated from public prices; "+ ?" means some calls had no known price (local models).
| Month | AI replies | Model calls | Input tok. | Cached | Output tok. | AI cost | Models | Voice notes | Voice cost |
|---|
Telegram
Bot behaviour
Payments (booking mode)
CRM webhook
Every new lead, lead status change, booking change and hand-off is sent as JSON to this URL, with retries for up to a day. Point it at an n8n, Make or Zapier webhook to add rows to Google Sheets or records to amoCRM / Bitrix24. The Leads tab keeps working either way.
Leads
| # | When | Name | Phone | Wants | Call time | Telegram | Status |
|---|
Conversations
Select a conversation.
Test chat
Talk to the bot as a customer, with the current profile and model. Leads and bookings made here are real records; "Start over" removes them.